Announcing the update on X, Albinder Dhindsa, Blinkit CEO said the service was launched a year ago in Gurugram with the aim of ensuring faster access to emergency medical help when “every minute counts.”
Read more: Gig worker strikes spark wider debate: Here’s how founders, leaders reacted
Since its launch, the service has responded to 1,810 time-sensitive medical emergencies and now operates 25 ambulances across most of Gurugram and Manesar, as well as select parts of Delhi, including Lajpat Nagar, Malviya Nagar, Patel Nagar, Dwarka and Greater Kailash.
Dhindsa said Blinkit’s ambulances reached patients within 10 minutes 87% of the time, highlighting the emphasis on response speed in emergency situations. “We have trained and deployed 70 paramedics from the Blinkit Academy in our ambulances,” he added, reflecting what he described as a heavy and continuous investment in training.
Describing emergency healthcare as a challenging area with little room for error, Dhindsa said building such a service required infrastructure, capital and constant review, “especially when decisions need to be made in seconds, often with incomplete information.”
He also noted that the first year of the initiative taught a very important lesson: “Expanding responsibly sometimes means saying no – to moving too fast and to launching areas or cities before systems are ready.” Therefore, Blinkit has chosen to expand cautiously.
Also read: ‘No timer on delivery partner’: Deepinder Goyal defends 10-min delivery amid gig worker protests
Dhindsa said the company remains in the early stages of the initiative and will continue to expand carefully while investing deeply in training, with the goal of building a world-class ambulance service, while thanking on-ground teams for carrying the responsibility every day.